Ghyd Member Lounge
The Member Lounge is for members and their travel companions with a trip booked through Ghyd. If something isn’t working, or you need a person, here is how to reach one.
Write to memberlounge@ghyd.com from the email address on your account. A member of the Ghyd team reads every message.
Already signed in? The fastest route is the conversation with the Ghyd team inside the app — open Messages and write there. Your trip, your villa and your bookings are already in front of the person answering.
There is no sign-up. Access is by invitation: when a trip is booked for you, or a trip organizer adds you as a companion, we send a sign-in link and code to your email address. Use that same address in the app.
If the app tells you there is no trip on your account, the address you signed in with is not the one your trip was booked under. Write to memberlounge@ghyd.com with the name of your trip organizer and we will put it right.
Experiences, private chefs, transfers and grocery pre-stocking are paid in the app by card, processed by Stripe. Ghyd never sees or stores your card number. Receipts live under Profile → Payments.
Changes and cancellations follow the cancellation policy shown on every experience and in Profile → Settings. For anything the app will not let you change yourself, message the Ghyd team.
You can delete your account from inside the app: Profile → Settings → Delete account. The screen tells you exactly what is removed and what we are required to keep, and asks you to type your email address to confirm. It takes effect immediately.
Without the app, sign in at lounge.ghyd.com/my-account/delete — the same screen, the same effect.
You can also ask by writing to memberlounge@ghyd.com from the address on your account. The full detail of what deletion does is in our privacy policy.